Replacement Policy

At Kosmetiko, we carefully formulate and package our personal care products to ensure they arrive in excellent condition. Each order undergoes strict quality checks prior to dispatch.

Replacement Eligibility

Replacement requests will be accepted only if the following conditions are met

Received in a damaged condition
Product shows leakage
Found to be defective

Replacement is offered only for eligible cases

The issue must be reported within 24 hours of delivery
The product must remain unused and in its original packaging
Valid supporting proof such as clear images or an unboxing video is mandatory

Cases Not Covered for Replacement

Replacement requests will not be accepted if:

The request is submitted after the 24 hour reporting window
The product has been opened, used, or modified in any form.
Adequate proof of the issue is not provided
The damage is caused due to improper handling after delivery
The concern is based on personal preference, fragrance, or product performance expectations

No Returns or Refunds

Kosmetiko does not offer product returns or monetary refunds.

Once an order is delivered, it is considered final, and only valid replacement requests will be reviewed as per the conditions stated above.

We encourage customers to review all product details carefully before placing an order.

How to Request a Replacement

Email us within 24 hours of delivery
Send your request to: kosmetiko.in05@gmail.com

Provide Your Order ID
Description of the issue
Clear images and/or unboxing video as proof

Our team will review your request and guide you through the replacement process.

Contact Us

If you have any questions or need assistance, please feel free to contact us at:

Email: kosmetiko.in05@gmail.com
Address: Shed No. 2, Sunshine Industrial Park Behind Bhagyoday Hotel, Near Shivam-3 Changodar, Ahmedabad – 382210 Gujarat, India

At Kosmetiko, we take every genuine concern seriously and strive to ensure you receive the correct product in perfect condition.